Maintenance terms

Support for a confident launch.

Six months of free support covers downtime and software bugs, activated when the product is live on both mobile app stores.

Free Support Duration

6 months

Activation Trigger

Live on Apple App Store and Google Play Store

Response Time

Addressed within the same day

Periods when the system or service is unavailable or not functioning as expected.

Server outages, storage disruptions or other issues that interrupt normal product or service operation.

Identification and resolution of downtime issues, with the goal of minimizing disruptions to product availability.

Errors or flaws in software code that result in unexpected behavior or performance issues.

User interface glitches, functionality errors, security vulnerabilities or other issues affecting proper software function.

Identify, troubleshoot and resolve any type of bug arising during product use so the product operates as intended.

The six-month support period starts from the activation trigger. During this time, clients can seek assistance for issues or bugs encountered.

Downtime Issues